Returns

Before returning any goods to Pioneer Computers for any reason, you must first request a Return Authorisation (RA) number.

Conditions for Warranty Claims

• Goods which are returned to Pioneer without an official Return Authorisation (RA) number will be sent back to you at your expense.
• All warranty goods must be returned in Original Packaging or Suitable packing with adequate physical protection.
• Return Authorisation (RA) number must be clearly marked on the outside of packaging at all times.
• Warranty is void if goods are damaged in any way or the warranty label has been removed or tampered with.
• Pioneer Computers Australia is not responsible for any data loss caused by the replacement of any components. It is assumed that all customer data has been backed-up before return of goods to Pioneer.

How to apply for a Return Authorisation (RA) number

Please collect the following information which will be required to process the Return Materials Authorization (RMA) form:

1. Product Information (description, model, invoice number, warranty number, serial number and operating system)
2. Contact Information (name, address, phone number and email
3. Log in service job online at support@pioneer.net.au