DreamCare Warranty Information

• Return-to-Base PC Warranty
• Return-to-Base Notebook Warranty
• Express On-Site Pickup & Return PC Warranty
• Express On-Site Pickup & Return Notebook Warranty

Repair Notice:

• The repair of your goods may result in the loss of any user-generated data. Please ensure that you have made a copy of any data saved on your goods.
• Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1) Return-to-Base PC Warranty

This warranty is provided as the standard warranty option with the purchase of a PIONEER PC.

This warranty covers all of the PCs hardware components purchased from PIONEER except for the items listed in Special Conditions below.

This warranty does not cover damage or failure due to external causes such as lightning and power surges, fire, abuse or misuse, operating outside of prescribe environments, problems arising from integration of products not supplied by PIONEER and servicing from non-authorised service agents.

PIONEER will not be liable in any way for accidental damage, theft, software or operator error arising from the use of their products.

The Trade Practices Act 1974 and similar legislation imply certain rights and provide certain remedies to consumers that cannot be excluded. These warranties do not affect those rights and remedies.

Warranty Period

A PIONEER PC is covered by warranty for a period of 1-year parts and 1-years labour from the date of purchase.

DOA Policy

If your PC hardware experiences a fault within the first 7 days of purchase, Pioneer will pick the PC up and return a replacement to you. Please read our Returns Policy for more information.

Repair Policy

Faulty goods returned will be repaired or replaced depending on the manufactures policies. Where possible, Pioneer Computers Australia will replace the faulty goods in a prompt manner. However some goods cannot be replaced and will be sent back to the manufacture for repair or replacement under the manufacture's warranty.

Special Conditions

• Third party peripherals and external items are covered by the original manufacturers warranty only. Please refer to the warranty information provided by the manufacturer for more information.
• Software related faults are not covered by this warranty.

How to apply for warranty

For warranty claims please log in service job online at support@pioneer.net.au or call (02) 9690 2888 during business hours and ask to speak to one of our Service Technicians. You will be asked for a description of the fault and provided with a Return Authorisation (RA) number. You may be asked to fill out our Return Authorisation form: Download the Return Authorisation Form

Once you have been issued with a Return Authorisation (RA) number you can make arrangements to return the faulty PC to our repair centre located at Unit 2, 9 Chaplin Drive, Lane cove NSW 2066.

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2) Return-to-Base Notebook Warranty

This warranty is provided as the standard warranty option with the purchase of a PIONEER DreamBook.

This warranty covers all of the hardware components purchased from PIONEER except for the items listed in Special Conditions below.

This warranty does not cover damage or failure due to external causes such as lightning and power surges, fire, abuse or misuse, operating outside of prescribe environments, problems arising from integration of products not supplied by PIONEER and servicing from non-authorised service agents.

PIONEER will not be liable in any way for accidental damage, theft, software or operator error arising from the use of their products.

The Trade Practices Act 1974 and similar legislation imply certain rights and provide certain remedies to consumers that cannot be excluded. These warranties do not affect those rights and remedies.

Warranty Period

A PIONEER notebook is covered by warranty for a period of 1-year parts and 1-years labour from the date of purchase.

Dead Pixel Policy

PIONEER Notebooks are supplied on the basis that they will have no more than 4 non-conforming pixels on the LCD screen. This means that PIONEER will not repair or replace the LCD screen on your notebook under PIONEER's warranty if the only defect is the presence of 4 or less non-conforming pixels unless they are clustered in such a way as, in PIONEER's opinion, significantly inhibits the ordinary use of the notebook. In addition, scratches to the screen glass face are constituted to be abuse and are specifically excluded from warranty cover irrespective of the screen having an electronic fault. PIONEER's screen supplier will not provide warranty under these circumstances.

DOA Policy

If your notebook hardware experiences a fault within the first 7 days of purchase, Pioneer will pick up your notebook and return a replacement to you immediately. Please read our Returns Policy for more information.

Repair Policy

Faulty goods returned will be repaired or replaced depending on the manufactures policies. Where possible, Pioneer Computers Australia will replace the faulty goods in a prompt manner. However some goods cannot be replaced and will be sent back to the manufacture for repair or replacement under the manufacture's warranty.

Special Conditions

• Notebook batteries are not covered by this warranty; they are covered by a 6-month manufacturers warranty only.
• Third party peripherals and external items are covered by the original manufacturers warranty only. Please refer to the warranty information provided by the manufacturer for more information.
• Software related faults are not covered by this warranty.

How to apply for warranty

For warranty claims please log in service job online at support@pioneer.net.au or call (02) 9690 2888 during business hours and ask to speak to one of our Service Technicians. You will be asked for a description of the fault and provided with a Return Authorisation (RA) number. You may be asked to fill out our Return Authorisation form: Download the Return Authorisation Form

Once you have been issued with a Return Authorisation (RA) number you can make arrangements to return the faulty PC to our repair centre located at Unit 2, 9 Chaplin Drive, Lane cove NSW 2066.

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3) Express On-Site Pickup & Return PC Warranty

This warranty is provided as the standard warranty option with the purchase of a PIONEER PC.

This warranty covers all of the notebook components purchased from PIONEER except for external items and batteries – see Special Conditions below.

This warranty does not cover damage or failure due to external causes such as lightning and power surges, fire, abuse or misuse, operating outside of prescribe environments, problems arising from integration of products not supplied by PIONEER and servicing from non-authorised service agents.

PIONEER will not be liable in any way for accidental damage, theft, software or operator error arising from the use of their products.

The Trade Practices Act 1974 and similar legislation imply certain rights and provide certain remedies to consumers that cannot be excluded. These warranties do not affect those rights and remedies.

DOA Policy

If your PC hardware experiences a fault within the first 7 days of purchase, Pioneer will pick the PC up and return a replacement to you. Please read our Returns Policy for more information.

Repair Policy

The DreamCare Warranty covers an “Express Pick Up and Return” warranty ensuring a fast and efficient repair time for faulty PCs. Dreamcare will collect your PC anywhere in Australia and will normally have it returned within 3-5 working days

Special Conditions

• Third party peripherals and external items are covered by the original manufacturers warranty only. Please refer to the warranty information provided by the manufacturer for more information.
• Software related faults are not covered by this warranty.

How to apply for warranty

For warranty claims please log in service job online at support@pioneer.net.au> or call (02) 9690 2888 during business hours and ask to speak to one of our Service Technicians. You will be asked for a description of the fault and provided with a Return Authorisation (RA) number. You may be asked to fill out our Return Authorisation form: Download the Return Authorisation Form

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4) Express On-Site Pickup & Return Notebook Warranty

This warranty is provided as the standard warranty option with the purchase of a PIONEER DreamBook.

This warranty covers all the notebooks components purchased from PIONEER except for external items and batteries – see Special Conditions below.

This warranty does not cover damage or failure due to external causes such as lightning and power surges, fire, abuse or misuse, operating outside of prescribe environments, problems arising from integration of products not supplied by PIONEER and servicing from non-authorised service agents.

PIONEER will not be liable in any way for accidental damage, theft, software or operator error arising from the use of their products.

The Trade Practices Act 1974 and similar legislation imply certain rights and provide certain remedies to consumers that cannot be excluded. These warranties do not affect those rights and remedies.

Dead Pixel Policy

PIONEER Notebooks are supplied on the basis that they will have no more than 4 non-conforming pixels on the LCD screen. This means that PIONEER will not repair or replace the LCD screen on your notebook under PIONEER's warranty if the only defect is the presence of 4 or less non-conforming pixels unless they are clustered in such a way as, in PIONEER's opinion, significantly inhibits the ordinary use of the notebook. In addition, scratches to the screen glass face are constituted to be abuse and are specifically excluded from warranty cover irrespective of the screen having an electronic fault. PIONEER's screen supplier will not provide warranty under these circumstances.

DOA Policy

If your notebook hardware experiences a fault within the first 7 days of purchase, Pioneer will pick up your notebook and return a replacement to you immediately. Please read our Returns Policy for more information.

Repair Policy

The DreamCare Warranty covers an “Express Pick Up and Return” warranty ensuring a fast and efficient repair time for faulty notebooks. Dreamcare will collect your notebook anywhere in Australia and will normally have it returned within 3-5 working days.

Special Conditions

• Notebook batteries are not covered by this warranty; they are covered by a 6-month manufacturers warranty only.
• Third party peripherals and external items are covered by the original manufacturers warranty only. Please refer to the warranty information provided by the manufacturer for more information.
• Software related faults are not covered by this warranty.

How to apply for warranty

For warranty claims please log in service job online at support@pioneer.net.au or call (02) 9690 2888 during business hours and ask to speak to one of our Service Technicians. You will be asked for a description of the fault and provided with a Return Authorisation (RA) number. You may be asked to fill out our Return Authorisation form: Download the Return Authorisation Form

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